Cross-Application Navigation Issue

What to do

• Check whether you use Retool Classic web app. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 31m it lasted.

  Anything that failed between 2026-01-13 17:32 UTC and 2026-01-13 19:02 UTC may need a replay.

• Subscribe to Retool's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=retool works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Retool 4

1. investigatingJan 13, 2026, 5:32 PM UTC

   We are currently looking into reports of users being unable to navigate between apps, whether it be via HTML hyperlink or Retools built in utils (openApp/openUrl)

   provider

2. investigatingJan 13, 2026, 5:32 PM UTC

   We are continuing to investigate this issue.

   provider

3. monitoringJan 13, 2026, 6:12 PM UTC

   A fix has been implemented and we are monitoring the results. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

   provider

4. resolvedJan 13, 2026, 7:02 PM UTC

   This incident has been resolved. If you were affected by this behavior, please clear your browser's cache and refresh the page before trying to navigate across apps.

   provider

Corrections

None so far.

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