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Retool

Elevated Latency on Query Execution (Retool Cloud)

Degraded Lasted 7d 6h · started · Retool's page

Level
confirmed
Worst impact
Degraded
Components
Resource Queries
Down Index
24of 100

What to do

  • Check whether you use Retool Resource Queries. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 7d 6h it lasted.

    Anything that failed between 2026-10-05 15:49 UTC and 2026-10-12 22:42 UTC may need a replay.
  • Subscribe to Retool's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=retool works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Retool 11

  1. investigating

    Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.

    provider

  2. investigating

    Some users may see improved query latency, but we are continuing to investigate.

    provider

  3. monitoring

    Some changes have been deployed, and we are monitoring the results

    provider

  4. investigating

    We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.

    provider

  5. investigating

    The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.

    provider

  6. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  7. investigating

    This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.

    provider

  8. investigating

    Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.

    provider

  9. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  10. monitoring

    We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.

    provider

  11. resolved

    Query performance is back to normal and the incident is resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-72421a123b

Is Retool still down?

No, this incident was resolved 2026-10-12 22:42 UTC. For Retool's live state, see https://down.guide/retool.

How long did it last?

7d 6h, from 2026-10-05 15:49 UTC to 2026-10-12 22:42 UTC, by the times Retool posted.

What was affected?

Retool named Resource Queries.

What caused it?

Retool hasn't published a root cause. If it does, it shows here.

Where does this come from?

Retool's official status page, https://status.retool.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.