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Retool

Workflows with custom npm libraries failing to install

Degraded Lasted 5h 30m · started · Retool's page

Level
confirmed
Worst impact
Degraded
Components
Workflows
Down Index
22of 100

What to do

  • Check whether you use Retool Workflows. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5h 30m it lasted.

    Anything that failed between 2026-05-08 17:03 UTC and 2026-05-08 22:33 UTC may need a replay.
  • Subscribe to Retool's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=retool works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Retool 3

  1. identified

    We are investigating an issue where workflows using custom npm libraries are failing to execute. This affects both Retool Cloud and self-hosted customers. A fix has been identified and is currently being deployed to Cloud. Self-hosted patch releases are in progress.

    provider

  2. monitoring

    A fix has been deployed to Retool Cloud. Self-hosted customers should upgrade to 3.300.28-stable or 3.334.12-stable, which has the fix. We are monitoring to confirm full resolution.

    provider

  3. resolved

    This incident has been resolved. Self-hosted customers should update to 3.300.28-stable or 3.334.12-stable for the fix.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-5bfb92b3bd

Is Retool still down?

No, this incident was resolved 2026-05-08 22:33 UTC. For Retool's live state, see https://down.guide/retool.

How long did it last?

5h 30m, from 2026-05-08 17:03 UTC to 2026-05-08 22:33 UTC, by the times Retool posted.

What was affected?

Retool named Workflows.

What caused it?

Retool hasn't published a root cause. If it does, it shows here.

Where does this come from?

Retool's official status page, https://status.retool.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.