- Level
- confirmed
- Worst impact
- Degraded
- Components
- Classic web app, Workflows, Resource Queries
- Down Index
- 27of 100
What to do
Check whether you use Retool Classic web app, Workflows, Resource Queries. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5d 9h it lasted.
Anything that failed between 2025-05-12 23:23 UTC and 2025-05-18 09:17 UTC may need a replay.Subscribe to Retool's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retool works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retool 4
- identified
Retool occasionally incorrectly returns a self-signed TLS certificate on a small subset of HTTP requests. This can manifest on any request, affecting normal usage as well as Workflow runs that run resource queries. Our team has identified the issue and is working on a resolution. To address this, the Retool team has intentionally degraded the functionality to create a new custom domain. When creating a custom domain, certificate creation will take longer than usual while this incident is active. Your custom domain creation will progress automatically once this issue is resolved.
provider
- identified
We've implemented a stopgap to prevent this issue from reoccurring while we wait to execute a permanent resolution. You may continue to very rarely see this self-signed cert issue.
provider
- monitoring
We've confirmed that the issue has stabilized. We're monitoring for unexpected spikes in errors, but please anticipate a very low rate of errors until a permanent fix has been executed.
provider
- resolved
We've rolled out the fix and verified that customers should no longer be seeing self-signed TLS certificate errors and that custom-domain provisioning capability has been restored.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-90a97e03f7
Is Retool still down?
No, this incident was resolved 2025-05-18 09:17 UTC. For Retool's live state, see https://down.guide/retool.
How long did it last?
5d 9h, from 2025-05-12 23:23 UTC to 2025-05-18 09:17 UTC, by the times Retool posted.
What was affected?
Retool named Classic web app, Workflows, Resource Queries.
What caused it?
Retool hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retool's official status page, https://status.retool.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.