- Level
- confirmed
- Worst impact
- Degraded
- Components
- Classic web app
- Down Index
- 24of 100
What to do
Check whether you use Retool Classic web app. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 8d 13h it lasted.
Anything that failed between 2026-05-26 20:14 UTC and 2026-06-04 09:22 UTC may need a replay.Subscribe to Retool's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retool works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retool 5
- investigating
We're investigating reports of customers experiencing sign-in issues on the Retool Mobile app for iOS and Android. Affected users may be returned to the sign-in screen after authenticating, or be unable to complete sign-in.
provider
- identified
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are working on a permanent fix. As we work on shipping that fix, please try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
provider
- monitoring
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
provider
- monitoring
The issue has been identified as a change made to how mobile sessions are validated. We have rolled back that change and are monitoring the results If you are unable to log into Retool Mobile, you will have to do the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward).
provider
- resolved
This incident is resolved. If you are having issues signing in, please first try the following: - Android: Clear the app cache. Open your Settings, go to Apps (or Applications), tap Retool Mobile, select Storage, and tap Clear cache. - iOS: Delete and reinstall the Retool Mobile app (you'll be prompted to sign in again afterward). Or reach out to support@retool.com
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fdbdae1fab
Is Retool still down?
No, this incident was resolved 2026-06-04 09:22 UTC. For Retool's live state, see https://down.guide/retool.
How long did it last?
8d 13h, from 2026-05-26 20:14 UTC to 2026-06-04 09:22 UTC, by the times Retool posted.
What was affected?
Retool named Classic web app.
What caused it?
Retool hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retool's official status page, https://status.retool.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.