[Retool Cloud] PostgreSQL and REST API Resource Queries Intermittently Failing

What to do

• Check whether you use Retool Resource Queries, RetoolDB. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 27m it lasted.

  Anything that failed between 2026-04-16 15:49 UTC and 2026-04-16 18:17 UTC may need a replay.

• Subscribe to Retool's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=retool works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Retool 4

1. investigatingApr 16, 2026, 3:49 PM UTC

   We are currently investigating an issue causing PostgreSQL and REST API queries to fail. This also affects users' ability to use RetoolDB.

   provider

2. identifiedApr 16, 2026, 5:01 PM UTC

   We have identified the potential root cause of this issue and are implementing a fix

   provider

3. monitoringApr 16, 2026, 5:36 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedApr 16, 2026, 6:17 PM UTC

   Following the fix we are seeing error rates of the affected services return to normal. With that in mind, we are considering this issue resolved.

   provider

Corrections

None so far.

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