Significant delays in asset generation

What to do

• Check whether you use Runway App, Backend, Public API. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 15m it lasted.

  Anything that failed between 2025-12-05 02:35 UTC and 2025-12-05 03:51 UTC may need a replay.

• Subscribe to Runway's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=runway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Runway 6

1. investigatingDec 5, 2025, 2:35 AM UTC

   Our engineering team is investigating a problem affecting users. We're aware of the problem and are working towards a solution. We will provide an update soon.

   provider

2. investigatingDec 5, 2025, 2:57 AM UTC

   We're aware that some users are experiencing significant delays in generations and are actively investigating the issue. We'll provide updates as we learn more.

   provider

3. investigatingDec 5, 2025, 3:12 AM UTC

   We're continuing to investigate the issue. A significant number of generations are currently failing to process.

   provider

4. monitoringDec 5, 2025, 3:27 AM UTC

   We've identified the root cause of the generation delays and have rolled out a fix. Generations should now be processing normally. We'll continue monitoring to ensure stability.

   provider

5. monitoringDec 5, 2025, 3:45 AM UTC

   All systems have recovered and are processing normally. Gen4 Turbo is experiencing elevated queue wait times due to backlog, but this should clear soon.

   provider

6. resolvedDec 5, 2025, 3:51 AM UTC

   The issue has been fully resolved and all systems are back to normal operation. We apologize for the disruption.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.