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Scaleway

[SUPPORT] [ELEMENTS] - Error 500 when creating or viewing a ticket

Partial outage Lasted 1h 50m · started · Scaleway's page

Level
confirmed
Worst impact
Partial outage
Components
Excellence
Down Index
29of 100

What to do

  • Check whether you use Scaleway Excellence. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 50m it lasted.

    Anything that failed between 2026-05-28 18:15 UTC and 2026-05-28 20:05 UTC may need a replay.
  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 2

  1. investigating

    We have received reports of a 500 error occurring when creating or opening a ticket, making these actions impossible.

    provider

  2. resolved

    The issue has been resolved We apologise for any inconvenience caused

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-2ffd69b500

Is Scaleway still down?

No, this incident was resolved 2026-05-28 20:05 UTC. For Scaleway's live state, see https://down.guide/scaleway.

How long did it last?

1h 50m, from 2026-05-28 18:15 UTC to 2026-05-28 20:05 UTC, by the times Scaleway posted.

What was affected?

Scaleway named Excellence.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.