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Scaleway

[Billing] - Duplicate email sent for Purchase Orders

Degraded Lasted 21h 36m · started · Scaleway's page

Level
confirmed
Worst impact
Degraded
Components
Billing
Down Index
23of 100

What to do

  • Check whether you use Scaleway Billing. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 21h 36m it lasted.

    Anything that failed between 2026-07-06 11:36 UTC and 2026-07-07 09:12 UTC may need a replay.
  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 3

  1. investigating

    Customers may receive duplicate email notifications for their purchase orders.

    provider

  2. monitoring

    The issue has been found and fixed. Duplicate billing emails were sent, especially during the domain direct purchase. Actual charges were processed only once.

    provider

  3. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-6520eebf0d

Is Scaleway still down?

No, this incident was resolved 2026-07-07 09:12 UTC. For Scaleway's live state, see https://down.guide/scaleway.

How long did it last?

21h 36m, from 2026-07-06 11:36 UTC to 2026-07-07 09:12 UTC, by the times Scaleway posted.

What was affected?

Scaleway named Billing.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.