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Scaleway

[DEDIBOX] - AMS - Device unreachable

Degraded Lasted 5d 15h · started · Scaleway's page

Level
confirmed
Worst impact
Degraded
Components
Dedibox
Down Index
23of 100

What to do

  • Check whether you use Scaleway Dedibox. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 5d 15h it lasted.

    Anything that failed between 2026-02-26 17:50 UTC and 2026-03-04 09:13 UTC may need a replay.
  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 7

  1. investigating

    A Dedibox switch racked in 6.12.53 is currently unreachable. Consequently, all dedibox servers plugged to this switch are unreachable too. This issue is suspected to be caused by a power supply problem. We are investigating the cause and will provide updates as soon as possible.

    provider

  2. identified

    Technician is on site, verifications are underway.

    provider

  3. identified

    The switch is being replaced.

    provider

  4. identified

    Our network and on-site teams are monitoring the situation. The switch replacement operation will be carried out on Friday, February 27, in the morning.

    provider

  5. identified

    Our teams are actively working on resolving the issue and will provide further updates as soon as possible.

    provider

  6. monitoring

    The switch has been replaced, and the config pushed. Please make sure your server do at least one DHCP request, or you might loose access due to our security features.

    provider

  7. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7ef3f3a49e

Is Scaleway still down?

No, this incident was resolved 2026-03-04 09:13 UTC. For Scaleway's live state, see https://down.guide/scaleway.

How long did it last?

5d 15h, from 2026-02-26 17:50 UTC to 2026-03-04 09:13 UTC, by the times Scaleway posted.

What was affected?

Scaleway named Dedibox.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.