[Support] Call Handling Delays

What to do

• Check whether you use Scaleway Excellence in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 22h it lasted.

  Anything that failed between 2026-10-06 10:01 UTC and 2026-10-08 08:01 UTC may need a replay.

• Subscribe to Scaleway's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 2

1. identifiedOct 6, 2026, 10:01 AM UTC

   Due to a high volume of requests, it may be difficult to reach our teams by phone. If needed, we invite you to contact us directly by submitting a ticket so that your request can be processed as quickly as possible. Thank you for your understanding. En raison d’un nombre élevé de demandes, il peut être difficile de joindre nos équipes par téléphone. Au besoin, nous vous invitons à nous contacter directement par ticket afin que votre demande soit prise en charge dans les meilleurs délais. Merci de votre compréhension.

   provider

2. resolvedOct 8, 2026, 8:01 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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