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Scaleway

[MongoDB] - [fr-par] Unable to restore snapshots on previously restored instances

Degraded Lasted 3d 4h · started · Scaleway's page

Level
confirmed
Worst impact
Degraded
Components
Databases
Down Index
23of 100

What to do

  • Check whether you use Scaleway Databases. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3d 4h it lasted.

    Anything that failed between 2026-07-07 09:04 UTC and 2026-07-10 13:32 UTC may need a replay.
  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 3

  1. investigating

    Instances that were restored through snapshots can produce new snapshots, but cannot restore those snapshots. We are currently investigating this issue.

    provider

  2. identified

    The issue has been identified and a fix is being implemented.

    provider

  3. resolved

    Newly restored instances will not be affected by this issue. Impacted customers will be contacted individually with updates regarding the corrective maintenance on their snapshots.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-c5403525de

Is Scaleway still down?

No, this incident was resolved 2026-07-10 13:32 UTC. For Scaleway's live state, see https://down.guide/scaleway.

How long did it last?

3d 4h, from 2026-07-07 09:04 UTC to 2026-07-10 13:32 UTC, by the times Scaleway posted.

What was affected?

Scaleway named Databases.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.