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Scaleway

[Support] Phone assistance is unavailable

Degraded Lasted 6d 22h · started · Scaleway's page

Level
confirmed
Worst impact
Degraded
Components
Excellence
Down Index
23of 100

What to do

  • Check whether you use Scaleway Excellence. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6d 22h it lasted.

    Anything that failed between 2026-09-14 10:49 UTC and 2026-09-21 09:27 UTC may need a replay.
  • Subscribe to Scaleway's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=scaleway works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Scaleway 3

  1. investigating

    Due to an issue with our phone system, only ticket and live chat assistance are currently available. We are currently investigating the situation and will update this status as soon as we have more information.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. resolved

    The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ec79540b96

Is Scaleway still down?

No, this incident was resolved 2026-09-21 09:27 UTC. For Scaleway's live state, see https://down.guide/scaleway.

How long did it last?

6d 22h, from 2026-09-14 10:49 UTC to 2026-09-21 09:27 UTC, by the times Scaleway posted.

What was affected?

Scaleway named Excellence.

What caused it?

Scaleway hasn't published a root cause. If it does, it shows here.

Where does this come from?

Scaleway's official status page, https://status.scaleway.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.