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Secureframe

Secureframe Agent unable to connect

Major outage Lasted 20h 22m · started · Secureframe's page

Level
confirmed
Worst impact
Major outage
Components
Secureframe Agent
Down Index
48of 100

What to do

  • Check whether you use Secureframe Secureframe Agent. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 20h 22m it lasted.

    Anything that failed between 2024-04-04 21:20 UTC and 2024-04-05 17:42 UTC may need a replay.
  • Subscribe to Secureframe's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=secureframe works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Secureframe 3

  1. investigating

    The Secureframe Agent is not connecting to internal services at this time. This renders Secureframe Agent unable to operate and/or report. We are working on remediation strategies at this time.

    provider

  2. monitoring

    A fix has been implemented and we are monitoring the results.

    provider

  3. resolved

    This incident has been resolved. We are working on updating the Secureframe Agent to be less susceptible to service interruptions of this nature.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-321c73fe16

Is Secureframe still down?

No, this incident was resolved 2024-04-05 17:42 UTC. For Secureframe's live state, see https://down.guide/secureframe.

How long did it last?

20h 22m, from 2024-04-04 21:20 UTC to 2024-04-05 17:42 UTC, by the times Secureframe posted.

What was affected?

Secureframe named Secureframe Agent.

What caused it?

Secureframe hasn't published a root cause. If it does, it shows here.

Where does this come from?

Secureframe's official status page, https://status.secureframe.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.