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Secureframe

Personnel Page Crashing for US/UK users

Partial outage Lasted 2h 21m · started · Secureframe's page

Level
confirmed
Worst impact
Partial outage
Components
Web Application
Regions
us

What to do

  • Check whether you use Secureframe Web Application in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 21m it lasted.

    Anything that failed between 2025-12-12 18:51 UTC and 2025-12-12 21:12 UTC may need a replay.
  • Subscribe to Secureframe's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=secureframe works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Secureframe 6

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. investigating

    We are continuing to investigate this issue.

    provider

  4. identified

    The issue has been identified and we are implementing a fix.

    provider

  5. identified

    We have validated a fix for this issue, and will be deploying this fix to our Production code and all regions shortly.

    provider

  6. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-b371d9a03a

Is Secureframe still down?

No, this incident was resolved 2025-12-12 21:12 UTC. For Secureframe's live state, see https://down.guide/secureframe.

How long did it last?

2h 21m, from 2025-12-12 18:51 UTC to 2025-12-12 21:12 UTC, by the times Secureframe posted.

What was affected?

Secureframe named Web Application in us.

What caused it?

Secureframe hasn't published a root cause. If it does, it shows here.

Where does this come from?

Secureframe's official status page, https://status.secureframe.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.