Intercom cloud sources failing to fetch data

What to do

• Check whether you use Segment Cloud Sources (US), Cloud Sources (EU) in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 14h 20m it lasted.

  Anything that failed between 2025-10-20 10:11 UTC and 2025-10-21 00:31 UTC may need a replay.

• Subscribe to Segment's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=segment works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Segment 4

1. identifiedOct 20, 2025, 10:11 AM UTC

   Segment is observing service unavailable error from intercom APIs.

   provider

2. monitoringOct 20, 2025, 12:00 PM UTC

   We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

   provider

3. monitoringOct 20, 2025, 1:52 PM UTC

   Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally

   provider

4. resolvedOct 21, 2025, 12:31 AM UTC

   Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.

   provider

Corrections

None so far.

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