Journey Analytics are failing to load

What to do

• Check whether you use Segment Web Interface (US), Engage (US) in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2d 21h it lasted.

  Anything that failed between 2025-09-25 15:40 UTC and 2025-09-28 13:32 UTC may need a replay.

• Subscribe to Segment's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=segment works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Segment 5

1. identifiedSep 25, 2025, 3:40 PM UTC

   We are aware of the issue with Journey Top level analytics and Journey Step level analytics. We are working to bring the feature back online. This does NOT affect journey processing or delivery.

   provider

2. identifiedSep 25, 2025, 4:56 PM UTC

   Journey Analytics are loading, but data will be delayed as we are recovering. There is still NO IMPACT to Journey processing.

   provider

3. identifiedSep 25, 2025, 9:02 PM UTC

   The team continues to work on recovering data, and will provide updates as we progress

   provider

4. monitoringSep 26, 2025, 2:24 PM UTC

   Journey Analytics have been restored to near real time processing. We are still in the process of restoring some data from within the past week so some data prior to 9/25 may be inconsistent. We will provide another update when this backfill is complete.

   provider

5. resolvedSep 28, 2025, 1:32 PM UTC

   All data for journey analytics has been successfully restored and systems are operating normally.

   provider

Corrections

None so far.

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