Segment App UI Issue with Profile Traits with no recent activity

What to do

• Check whether you use Segment Web Interface (US), Web Interface (EU) in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 21h 38m it lasted.

  Anything that failed between 2026-09-03 01:04 UTC and 2026-09-03 22:42 UTC may need a replay.

• Subscribe to Segment's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=segment works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Segment 5

1. identifiedSep 3, 2026, 1:04 AM UTC

   We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

   provider

2. identifiedSep 3, 2026, 7:01 AM UTC

   We are continuing efforts to mitigate this issue.

   provider

3. identifiedSep 3, 2026, 2:05 PM UTC

   We are continuing efforts to mitigate this issue.

   provider

4. monitoringSep 3, 2026, 8:20 PM UTC

   A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.

   provider

5. resolvedSep 3, 2026, 10:42 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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