IP Retrieval Failing for EU Regional Customers

What to do

• Check whether you use SendGrid SendGrid API in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3d 21h it lasted.

  Anything that failed between 2026-08-10 18:32 UTC and 2026-08-14 16:21 UTC may need a replay.

• Subscribe to SendGrid's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sendgrid works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from SendGrid 3

1. investigatingAug 10, 2026, 6:32 PM UTC

   Our engineers are investigating an issue that began at 11:16 AM PDT where regional EU email customers are experiencing issues retrieving their IP addresses via API calls and the SendGrid UI. Please note that mail sending is not impacted. We will provide another update in 1 hour or as soon as more information becomes available.

   provider

2. investigatingAug 10, 2026, 6:37 PM UTC

   We are continuing to investigate this issue.

   provider

3. resolvedAug 14, 2026, 4:21 PM UTC

   Our engineers have monitored the fix and confirmed the issue with IP Retrieval Failing for EU Regional Customers has been resolved. All services are now operating normally at this time.

   provider

Corrections

None so far.

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