SendGrid: Errors While Sending 'Auto Recharge Successful' Emails After Successful Recharge

What to do

Check whether you use SendGrid Billing. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 2h 23m it lasted.
Anything that failed between 2026-03-27 14:07 UTC and 2026-03-27 16:31 UTC may need a replay.
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investigatingMar 27, 2026, 2:07 PM UTC
Our monitoring systems have detected a potential issue with customers receiving 'Auto Recharge Successful' emails. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
provider
identifiedMar 27, 2026, 2:15 PM UTC
Our engineers have identified the issue 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
identifiedMar 27, 2026, 3:15 PM UTC
Our engineers have identified an issue affecting 'Auto Recharge Successful' emails and are working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
monitoringMar 27, 2026, 4:01 PM UTC
'Auto Recharge Successful' emails are now operating/sending normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
provider
resolvedMar 27, 2026, 4:31 PM UTC
The issue preventing 'Auto Recharge Successful' emails from sending has been resolved and Auto Recharge emails are operating normally at this time.
provider

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Is SendGrid still down?

No, this incident was resolved 2026-03-27 16:31 UTC. For SendGrid's live state, see https://down.guide/sendgrid.

How long did it last?

2h 23m, from 2026-03-27 14:07 UTC to 2026-03-27 16:31 UTC, by the times SendGrid posted.

What was affected?

SendGrid named Billing.

What caused it?

SendGrid hasn't published a root cause. If it does, it shows here.

Where does this come from?

SendGrid's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.