- Level
- confirmed
- Worst impact
- Degraded
- Components
- DHL eCommerce
What to do
Check whether you use Shippo DHL eCommerce. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 20m it lasted.
Anything that failed between 2026-11-03 19:52 UTC and 2026-11-03 21:12 UTC may need a replay.Subscribe to Shippo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shippo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shippo 3
- investigating
Hi team, we're seeing an elevated error rate with DHL eCommerce label generation detected through our internal monitoring system. Impact: Label purchases are currently failing. Tracking and rating are working normally. We've contacted DHL eCommerce and are monitoring closely. We'll update you when we hear back from DHL eCommerce or when the situation changes.
provider
- monitoring
Update: DHL eCommerce has confirmed an ongoing outage on their end and is investigating. There's no ETA for resolution yet. We'll keep monitoring and update you when the situation changes.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-b04a15688b
Is Shippo still down?
No, this incident was resolved 2026-11-03 21:12 UTC. For Shippo's live state, see https://down.guide/shippo.
How long did it last?
1h 20m, from 2026-11-03 19:52 UTC to 2026-11-03 21:12 UTC, by the times Shippo posted.
What was affected?
Shippo named DHL eCommerce.
What caused it?
Shippo hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shippo's official status page, https://status.goshippo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.