- Level
- confirmed
- Worst impact
- Major outage
- Components
- Admin, Checkout, Storefront, Support
- Down Index
- 48of 100
What to do
Check whether you use Shopify Admin, Checkout, Storefront, Support. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.
Anything that failed between 2023-03-13 15:24 UTC and 2023-03-13 16:05 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 8
- investigating
We are aware and investigating the issue. There are also issues with accessing our Help Center, please stay tuned here for updates.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
Storefronts and Checkouts are beginning to recover as well as our access to Support. We are continuing to work on resolving the issue.
provider
- identified
Checkouts, Storefronts, and our Help Center is fully recovered. We are continuing to work on the issues impacting Shopify Admins.
provider
- monitoring
A fix has been implemented and the issues impacting Shopify Admins should now also be resolved. Checkouts, Storefronts and access to Support continues to be operational.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2290b7e6ef
Is Shopify still down?
No, this incident was resolved 2023-03-13 16:05 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
41m, from 2023-03-13 15:24 UTC to 2023-03-13 16:05 UTC, by the times Shopify posted.
What was affected?
Shopify named Admin, Checkout, Storefront, Support.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.