- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Point of Sale
- Down Index
- 32of 100
What to do
Check whether you use Shopify Point of Sale. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 6m it lasted.
Anything that failed between 2025-06-24 17:46 UTC and 2025-06-24 20:52 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 7
- investigating
Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.
provider
- monitoring
We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.
provider
- monitoring
We are continuing to monitor the results of the fix and are seeing recovery.
provider
- investigating
The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.
provider
- investigating
We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
provider
- monitoring
A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
provider
- resolved
Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-765b3e515f
Is Shopify still down?
No, this incident was resolved 2025-06-24 20:52 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
3h 6m, from 2025-06-24 17:46 UTC to 2025-06-24 20:52 UTC, by the times Shopify posted.
What was affected?
Shopify named Point of Sale.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.