- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Admin, Storefront, Support, Point of Sale
- Down Index
- 39of 100
What to do
Check whether you use Shopify Admin, Storefront, Support, Point of Sale. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 42m it lasted.
Anything that failed between 2022-10-25 15:50 UTC and 2022-10-25 18:31 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 9
- investigating
Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.
provider
- identified
We’ve identified the problem and we’re working on a solution.
provider
- identified
We are continuing to work on a solution and will provide another update shortly.
provider
- identified
We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.
provider
- monitoring
The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.
provider
- monitoring
Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8bec531a13
Is Shopify still down?
No, this incident was resolved 2022-10-25 18:31 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
2h 42m, from 2022-10-25 15:50 UTC to 2022-10-25 18:31 UTC, by the times Shopify posted.
What was affected?
Shopify named Admin, Storefront, Support, Point of Sale.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.