- Level
- confirmed
- Worst impact
- Degraded
- Components
- Third party services
- Down Index
- 24of 100
What to do
Check whether you use Shopify Third party services. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 19m it lasted.
Anything that failed between 2019-12-02 16:31 UTC and 2019-12-02 22:50 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 3
- monitoring
FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.
provider
- monitoring
We're continuing to monitor while FedEx works to find a solution for this issue.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-90ef7f73ff
Is Shopify still down?
No, this incident was resolved 2019-12-02 22:50 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
6h 19m, from 2019-12-02 16:31 UTC to 2019-12-02 22:50 UTC, by the times Shopify posted.
What was affected?
Shopify named Third party services.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.