- Level
- confirmed
- Worst impact
- Degraded
- Components
- Admin, Third party services, Point of Sale
- Down Index
- 27of 100
What to do
Check whether you use Shopify Admin, Third party services, Point of Sale. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 38m it lasted.
Anything that failed between 2020-03-18 21:16 UTC and 2020-03-19 00:54 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 10
- investigating
We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin
provider
- investigating
There is currently no known impact to Checkouts on any shops.
provider
- investigating
Partner accounts that rely on Identity are also currently affected by this ongoing issue.
provider
- investigating
Merchants using POS may also be affected by the ongoing issues that are being investigated.
provider
- investigating
We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.
provider
- investigating
Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.
provider
- identified
The issue has been identified, and a fix is being prepared
provider
- identified
A fix has been deployed and we are now monitoring all systems.
provider
- monitoring
Continuing to monitor the fix.
provider
- resolved
The incident affecting logins for merchants and partners is now resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-9371275e01
Is Shopify still down?
No, this incident was resolved 2020-03-19 00:54 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
3h 38m, from 2020-03-18 21:16 UTC to 2020-03-19 00:54 UTC, by the times Shopify posted.
What was affected?
Shopify named Admin, Third party services, Point of Sale.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.