- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Checkout
- Down Index
- 27of 100
What to do
Check whether you use Shopify Checkout. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21m it lasted.
Anything that failed between 2019-10-23 13:48 UTC and 2019-10-23 14:09 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 3
- investigating
Payment processing is failing for checkouts using PayPal Express. Other PayPal checkout methods should be unaffected.
provider
- monitoring
PayPal Express payments are now being processed correctly, we will be monitoring
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a112345784
Is Shopify still down?
No, this incident was resolved 2019-10-23 14:09 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
21m, from 2019-10-23 13:48 UTC to 2019-10-23 14:09 UTC, by the times Shopify posted.
What was affected?
Shopify named Checkout.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.