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Shopify

PayPal not processing payments

Partial outage Lasted 25m · started · Shopify's page

Level
confirmed
Worst impact
Partial outage
Components
Checkout, Point of Sale
Down Index
29of 100

What to do

  • Check whether you use Shopify Checkout, Point of Sale. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 25m it lasted.

    Anything that failed between 2020-01-25 19:48 UTC and 2020-01-25 20:13 UTC may need a replay.
  • Subscribe to Shopify's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shopify 2

  1. monitoring

    We are currently monitoring an issue where PayPal is experiencing an interruption in service preventing payments from being processed for some stores. We’re working on a solution PayPal and will keep you updated.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ee4f06ade6

Is Shopify still down?

No, this incident was resolved 2020-01-25 20:13 UTC. For Shopify's live state, see https://down.guide/shopify.

How long did it last?

25m, from 2020-01-25 19:48 UTC to 2020-01-25 20:13 UTC, by the times Shopify posted.

What was affected?

Shopify named Checkout, Point of Sale.

What caused it?

Shopify hasn't published a root cause. If it does, it shows here.

Where does this come from?

Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.