- Level
- confirmed
- Worst impact
- Degraded
- Components
- Third party services
What to do
Check whether you use Shopify Third party services. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11d 4h it lasted.
Anything that failed between 2019-10-25 15:04 UTC and 2019-11-05 19:28 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 8
- investigating
Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. Some customers using the TIM internet service provider are also affected. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.
provider
- investigating
We continue to see connectivity issues for some customers in Italy. We are still working with our network service provider to assist with diagnosing the issue. Affected merchants can contact Shopify Support for more details.
provider
- investigating
We are continuing to investigate the ongoing issue related to accessing Shopify storefronts through various ISPs in Italy. We thank you for your patience throughout this investigation. We have assembled a team who are continuing all efforts to resolve this issue with the various ISPs involved and can confirm this issue remains outside of Shopify. We encourage you to reach out to our Support team for additional assistance during this time.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We appreciate your patience while we continue to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- resolved
While the root cause of this issue is still outside of Shopify, we have implemented a solution which has successfully restored connectivity for the majority of stores from the affected ISPs. If you are still experiencing this issue, please contact Shopify support for assistance.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f7b86e3684
Is Shopify still down?
No, this incident was resolved 2019-11-05 19:28 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
11d 4h, from 2019-10-25 15:04 UTC to 2019-11-05 19:28 UTC, by the times Shopify posted.
What was affected?
Shopify named Third party services.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.