- Level
- confirmed
- Worst impact
- Degraded
- Components
- Checkout, Point of Sale
- Down Index
- 19of 100
What to do
Check whether you use Shopify Checkout, Point of Sale. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21m it lasted.
Anything that failed between 2020-01-17 12:37 UTC and 2020-01-17 12:57 UTC may need a replay.Subscribe to Shopify's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Shopify 3
- investigating
We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fbbb51993a
Is Shopify still down?
No, this incident was resolved 2020-01-17 12:57 UTC. For Shopify's live state, see https://down.guide/shopify.
How long did it last?
21m, from 2020-01-17 12:37 UTC to 2020-01-17 12:57 UTC, by the times Shopify posted.
What was affected?
Shopify named Checkout, Point of Sale.
What caused it?
Shopify hasn't published a root cause. If it does, it shows here.
Where does this come from?
Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.