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Shopify

Assets not loading for some Shopify services

Major outage Lasted 56m · started · Shopify's page

Level
confirmed
Worst impact
Major outage
Components
Admin, Checkout, Storefront
Down Index
46of 100

What to do

  • Check whether you use Shopify Admin, Checkout, Storefront. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 56m it lasted.

    Anything that failed between 2021-06-08 10:24 UTC and 2021-06-08 11:20 UTC may need a replay.
  • Subscribe to Shopify's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=shopify works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Shopify 4

  1. investigating

    Assets served from Shopify's CDN are temporarily not accessible. We are investigating and will keep you updated.

    provider

  2. investigating

    Some merchants and customers are experiencing issues accessing different Shopify services, including storefronts and admins We are investigating this and will keep you updated

    provider

  3. identified

    We have identified the problem impacting several Shopify services and are working on a fix.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-ff9b95afb9

Is Shopify still down?

No, this incident was resolved 2021-06-08 11:20 UTC. For Shopify's live state, see https://down.guide/shopify.

How long did it last?

56m, from 2021-06-08 10:24 UTC to 2021-06-08 11:20 UTC, by the times Shopify posted.

What was affected?

Shopify named Admin, Checkout, Storefront.

What caused it?

Shopify hasn't published a root cause. If it does, it shows here.

Where does this come from?

Shopify's official status page, https://www.shopifystatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.