- Level
- confirmed
- Worst impact
- Major outage
- Components
- Chatlayer Bot Engine - US, Chatlayer Voice Engine - US, Chatlayer App Integrations - US
- Regions
- us
What to do
Check whether you use Sinch Chatlayer Bot Engine - US, Chatlayer Voice Engine - US, Chatlayer App Integrations - US in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 3m it lasted.
Anything that failed between 2026-04-22 14:17 UTC and 2026-04-22 20:20 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 5
- investigating
We are currently experiencing issues with Chatlayer in the US region. Incident Start Time: 2026-04-22 13:49 UTC Impact: Channels, Bot Engine and the Web User Interface in the US region.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
Services are now restored and we continue doing sanity checks to make sure everything is working as expected. Incident Restoration Time: 2025-04-22 19:10 UTC
provider
- resolved
This incident has been resolved. Incident Start Time: 2026-04-22 13:49 UTC Incident Restoration Time: 2026-04-22 19:10 UTC Incident End Time: 2026-04-22 19:10 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-04de15ec4c
Is Sinch still down?
No, this incident was resolved 2026-04-22 20:20 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
6h 3m, from 2026-04-22 14:17 UTC to 2026-04-22 20:20 UTC, by the times Sinch posted.
What was affected?
Sinch named Chatlayer Bot Engine - US, Chatlayer Voice Engine - US, Chatlayer App Integrations - US in us.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.