- Level
- confirmed
- Worst impact
- Major outage
- Components
- Chatlayer Voice Engine - US, Chatlayer Voice Engine - EMEA, Chatlayer Voice Engine - South America
- Regions
- eu, latam, us
What to do
Check whether you use Sinch Chatlayer Voice Engine - US, Chatlayer Voice Engine - EMEA, Chatlayer Voice Engine - South America in eu, latam, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 16m it lasted.
Anything that failed between 2026-07-29 12:56 UTC and 2026-07-29 14:12 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 5
- investigating
We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions. Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services
provider
- investigating
We are continuing to investigate this issue. We have been able to isolate the start time to 2026-07-29 11:14 UTC Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.
provider
- investigating
Our engineers are working on a potential fix for the issue. We will provide an update once the potential fix has been implemented.
provider
- monitoring
The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results. Incident Restored Time: 2026-07-29 13:35 UTC
provider
- resolved
The implemented fix has been deemed a success, This incident is now resolved. Incident Start Time: 2026-07-29 11:14 UTC Incident Restored Time: 2026-07-29 13:35 UTC Incident End Time: 2026-07-29 13:35 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-118feac01f
Is Sinch still down?
No, this incident was resolved 2026-07-29 14:12 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
1h 16m, from 2026-07-29 12:56 UTC to 2026-07-29 14:12 UTC, by the times Sinch posted.
What was affected?
Sinch named Chatlayer Voice Engine - US, Chatlayer Voice Engine - EMEA, Chatlayer Voice Engine - South America in eu, latam, us.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.