- Level
- confirmed
- Worst impact
- Degraded
- Regions
- latam, us
- Down Index
- 16of 100
What to do
Check whether you use Sinch in latam, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2026-09-23 12:25 UTC and 2026-09-23 12:25 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 1
- resolved
We are writing to inform you regarding an incident that affected our Chatlayer platform in the US and LATAM regions during the below timeframe. Incident Start Time: 2026-09-23 13:25 UTC Incident End Time: 2026-09-23 14:30 UTC During the incident you may have experienced that bots in the affected regions were not replying as expected. If you have any further questions or concerns, please reach out to support@sinch.com.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1305b1ec92
Is Sinch still down?
No, this incident was resolved 2026-09-23 12:25 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
0m, from 2026-09-23 12:25 UTC to 2026-09-23 12:25 UTC, by the times Sinch posted.
What was affected?
Sinch named in latam, us.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.