Sinch Elastic SIP Trunking - Call Completion Issues

What to do

• Check whether you use Sinch API, Inbound Calling, Outbound Calling, International Calling and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 8m it lasted.

  Anything that failed between 2026-07-15 15:00 UTC and 2026-07-15 19:08 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 3

1. investigatingJul 15, 2026, 3:00 PM UTC

   Sinch is currently investigating reports of call completion issues on the Elastic SIP Trunking Platform. Internal teams are actively engaged to resolve the issue. Updates will be provided as soon as possible. We appreciate your patience and apologize for any inconvenience.

   provider

2. monitoringJul 15, 2026, 3:31 PM UTC

   Elastic SIP Trunking service is now restored and we are monitoring. Services restored at approximately 15:10 UTC. We will continue to monitor and advise if any further issues are observed.

   provider

3. resolvedJul 15, 2026, 7:08 PM UTC

   All services are confirmed restored and this incident is now resolved.

   provider

Corrections

None so far.

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