DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-63843

What to do

• Check whether you use Sinch International SMS 365. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 37m it lasted.

  Anything that failed between 2026-04-10 14:26 UTC and 2026-04-10 16:03 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 2

1. investigatingApr 10, 2026, 2:26 PM UTC

   Ticket Number :: MNOC-63843 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Fri Apr 10 12:06 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

   provider

2. resolvedApr 10, 2026, 4:03 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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