- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS 365 Operator US
- Regions
- us
- Down Index
- 27of 100
What to do
Check whether you use Sinch SMS 365 Operator US in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21h 50m it lasted.
Anything that failed between 2026-07-06 21:35 UTC and 2026-07-07 19:25 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 4
- identified
Ticket Number: MNOC-64657 Services: SMSx Description: We observed queues related to MO, MT and DLR traffic within our SMSx platform. Few customers may have observed a potential delay in delivery for MO, MT and DLR traffic on 06 July, 2026 between 19:20 - 20:35 GMT. Our technical teams are actively working on the root cause and are monitoring for stability. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Incident Start Date & Time (GMT) : 06 July, 2026 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
provider
- identified
Engineering continues to work on this issue. A secondary queueing period was observed between 21:49-22:22 GMT and has recovered with messages processing normally at this time.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-338075a3fb
Is Sinch still down?
No, this incident was resolved 2026-07-07 19:25 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
21h 50m, from 2026-07-06 21:35 UTC to 2026-07-07 19:25 UTC, by the times Sinch posted.
What was affected?
Sinch named SMS 365 Operator US in us.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.