Sinch Engage - Web Portal - Reporting degradation

What to do

• Check whether you use Sinch Web Portal in apac, eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 6m it lasted.

  Anything that failed between 2026-10-19 05:45 UTC and 2026-10-19 10:51 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 3

1. investigatingOct 19, 2026, 5:45 AM UTC

   We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.

   provider

2. identifiedOct 19, 2026, 6:59 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. resolvedOct 19, 2026, 10:51 AM UTC

   This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.