Service Disruption – Sinch Engage

What to do

• Check whether you use Sinch Hubspot, Zoho CRM, Salesforce in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 58m it lasted.

  Anything that failed between 2026-03-24 16:51 UTC and 2026-03-24 18:49 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 3

1. investigatingMar 24, 2026, 4:51 PM UTC

   Dear client, We are currently experiencing a service disruption impacting parts of the Sinch Engage platform in the EMEA region, specifically affecting integrations with Salesforce, HubSpot, and Zoho CRM. Impact: Some customers may experience issues sending SMS via these integrations Our teams are actively investigating and working to restore full service as quickly as possible. Incident Start Time: 2026-03-24 13:01 UTC Our teams are actively investigating and working to restore full service as quickly as possible. We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.

   provider

2. investigatingMar 24, 2026, 6:07 PM UTC

   We are continuing to investigate this issue.

   provider

3. resolvedMar 24, 2026, 6:49 PM UTC

   This incident has been resolved. Incident Start Time: 2026-03-24 13:01 UTC Incident End Time: 2026-03-24 19:40 UTC

   provider

Corrections

None so far.

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