Messaging Service Degradation (APAC / EU)

What to do

• Check whether you use Sinch Web Portal in apac, eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

  Anything that failed between 2026-03-12 16:32 UTC and 2026-03-12 16:32 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 1

1. resolvedMar 12, 2026, 4:32 PM UTC

   Dear Client, We are writing to retroactively inform you of an incident affecting Sinch Engage messaging and social channel functionality across the APAC and EU regions. Incident Start Time: 2026-03-12 14:55 UTC Incident End Time: 2026-03-12 16:00 UTC Clients using the service on the affected regions may have experienced: - Slow loading of the Social Channels page - WhatsApp senders not appearing in the sender configuration - Delays or intermittent issues with messaging services Functionality has been restored and no further issues should be observed. We appreciate your patience and apologize for any inconveniences experienced as a result of this issue.

   provider

Corrections

None so far.

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