- Level
- confirmed
- Worst impact
- Degraded
- Components
- Customer Support
- Down Index
- 17of 100
What to do
Check whether you use Sinch Customer Support. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 55m it lasted.
Anything that failed between 2026-09-25 15:31 UTC and 2026-09-25 16:26 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 2
- investigating
We are currently experiencing an issue with our ticketing system related to the following emails: support@sinch.com Impact: Customers may experience delayed responses from support. Incident Start Time : 2026-09-25 14:46 UTC As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
provider
- resolved
This incident has been resolved. Incident Start Time : 2026-09-25 14:46 UTC Incident End Time : 2026-09-25 16:03 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-57f2d9b721
Is Sinch still down?
No, this incident was resolved 2026-09-25 16:26 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
55m, from 2026-09-25 15:31 UTC to 2026-09-25 16:26 UTC, by the times Sinch posted.
What was affected?
Sinch named Customer Support.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.