- Level
- confirmed
- Worst impact
- Degraded
- Components
- Engage Classic (appengage.sinch.com)
- Down Index
- 19of 100
What to do
Check whether you use Sinch Engage Classic (appengage.sinch.com). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 45m it lasted.
Anything that failed between 2026-06-29 07:44 UTC and 2026-06-29 09:28 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 4
- investigating
We are currently looking into a disruption affecting WhatsApp messaging within Sinch Engage Classic. At the moment, both incoming and outgoing messages may not be processed as expected for some customers. Our team is actively working to resolve the issue, and we will share updates here as soon as we have more information.
provider
- identified
We have identified the cause of the disruption affecting WhatsApp messaging. Our team is actively working on the resolution in coordination with our external partner to restore full functionality. We are monitoring the progress closely and will provide another update as soon as the service is back to normal.
provider
- monitoring
The issue affecting WhatsApp messaging has been resolved, and we are seeing traffic return to normal. We are currently monitoring the system closely to ensure everything remains stable. Thank you for your patience while we worked through this.
provider
- resolved
The disruption affecting WhatsApp messaging has been fully resolved, and all services are operating normally. We have confirmed that both incoming and outgoing messages are processing successfully. Thank you again for your patience and understanding.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5e994e4e89
Is Sinch still down?
No, this incident was resolved 2026-06-29 09:28 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
1h 45m, from 2026-06-29 07:44 UTC to 2026-06-29 09:28 UTC, by the times Sinch posted.
What was affected?
Sinch named Engage Classic (appengage.sinch.com).
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.