V-SMS performance degradation for United Arab Emirates

What to do

• Check whether you use Sinch SMS Verification, 2FA. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 8m it lasted.

  Anything that failed between 2026-07-06 15:11 UTC and 2026-07-06 20:19 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 2

1. investigatingJul 6, 2026, 3:11 PM UTC

   We are currently observing performance degradation for our V-SMS service towards the United Arab Emirates. The matter is currently being investigated with our supplier. Impact: Clients may experience failed or delayed V-SMS traffic to the United Arab Emirates. Clients may experience issues logging in to dashboard.sinch.com from the United Arab Emirates. We appreciate your patience while this is being investigated. If you have any questions or concerns please do not hesitate to reach out to support@sinch.com

   provider

2. resolvedJul 6, 2026, 8:19 PM UTC

   This incident has been resolved. Incident Start Time: 2026-07-02 09:02 UTC Incident End Time: 2026-07-06 15:27 UTC

   provider

Corrections

None so far.

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