- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS - LATAM
- Regions
- latam
What to do
Check whether you use Sinch SMS - LATAM in latam. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 59m it lasted.
Anything that failed between 2026-05-21 13:27 UTC and 2026-05-21 17:26 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 3
- investigating
We are currently observing delivery issues in TIM Brazil Incident Start Time: 2026-05-15 12:54 UTC. Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information.
provider
- investigating
We are continuing to investigate this issue.
provider
- resolved
This incident has been resolved. Incident Start Time: 2026-05-21 12:54 UTC. Incident End Time: 2026-05-21 17:03 UTC.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6f1875a12c
Is Sinch still down?
No, this incident was resolved 2026-05-21 17:26 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
3h 59m, from 2026-05-21 13:27 UTC to 2026-05-21 17:26 UTC, by the times Sinch posted.
What was affected?
Sinch named SMS - LATAM in latam.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.