- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMPP - EU, ENUM EU, HTTP EU, HTTP - EU
- Regions
- eu
What to do
Check whether you use Sinch SMPP - EU, ENUM EU, HTTP EU, HTTP - EU in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 34m it lasted.
Anything that failed between 2026-04-22 22:30 UTC and 2026-04-23 01:04 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 3
- investigating
We are currently experiencing a performance degradation issues on our EU3 endpoint. To minimize impact, clients are advised to temporarily connect to the designated redundant EU1 endpoint for the duration of this issue. Clients can connect to our EU1 SMSC with the below FQDNs. Alternative Endpoints: eu1.smpp.api.sinch.com eu1.httpsms.api.sinch.com eu1.httplookup.api.sinch.com Our teams are actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please contact support@sinch.com.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved. Incident Start Time: 22-04-2026 20:12 UTC Incident End Time: 22-04-2026 22:30 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-72c313fa34
Is Sinch still down?
No, this incident was resolved 2026-04-23 01:04 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
2h 34m, from 2026-04-22 22:30 UTC to 2026-04-23 01:04 UTC, by the times Sinch posted.
What was affected?
Sinch named SMPP - EU, ENUM EU, HTTP EU, HTTP - EU in eu.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.