- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Payment, SMS - APAC, SMS Administration, SMS - EMEA, Numbers Administration, SMS - LATAM, Analytics, SMS - CA - ShortCode, Customer Support, SMS - CA - Toll Free, 2FA, US Campaigns, SMS - US - ShortCode, Login/Sign up, SMS - US - Toll Free, SMS - US - 10DLC
- Regions
- apac, eu, latam, us
- Down Index
- 45of 100
What to do
Check whether you use Sinch Payment, SMS - APAC, SMS Administration, SMS - EMEA and 12 more in apac, eu, latam, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 32m it lasted.
Anything that failed between 2026-10-26 13:33 UTC and 2026-10-26 16:05 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy.Read the postmortem
Updates from Sinch 4
- investigating
We are currently investigating a service outage on the customer dashboard, Dashboard.sinch.com and with our balance calculation causing a subset of customer accounts to be blocked. Start Time: 2026-10-26 12:58 UTC Impact: Clients may experience issues reaching the customer dashboard and may see an incorrect account balance. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact support@sinch.com.
provider
- identified
A fix has been implemented and we are seeing improvements for the dashboard. We are continuing to investigate the incorrect account balances.
provider
- monitoring
A second fix has been implemented and we are seeing correct account balances and customer accounts have been unblocked. We are continuing to monitoring the results.
provider
- resolved
At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact support@sinch.com
provider
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Corrections
None so far.
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Questions about DWN-77885d94fa
Is Sinch still down?
No, this incident was resolved 2026-10-26 16:05 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
2h 32m, from 2026-10-26 13:33 UTC to 2026-10-26 16:05 UTC, by the times Sinch posted.
What was affected?
Sinch named Payment, SMS - APAC, SMS Administration, SMS - EMEA and 12 more in apac, eu, latam, us.
What caused it?
Sinch wrote: "During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy." The postmortem: https://stspg.io/wtq29smkg35m
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.