- Level
- confirmed
- Worst impact
- Degraded
- Components
- Customer Support
- Down Index
- 19of 100
What to do
Check whether you use Sinch Customer Support. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 7m it lasted.
Anything that failed between 2026-04-21 15:11 UTC and 2026-04-21 17:19 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 2
- investigating
We are currently experiencing an issue with our ticketing system related to the following emails: support@sinch.com Impact: Customers may experience delayed responses from support. As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
provider
- resolved
This incident has been resolved. Incident Start Time: 2026-04-21 14:39 UTC Incident End Time: 2026-04-21 15:29 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-81ef6e583e
Is Sinch still down?
No, this incident was resolved 2026-04-21 17:19 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
2h 7m, from 2026-04-21 15:11 UTC to 2026-04-21 17:19 UTC, by the times Sinch posted.
What was affected?
Sinch named Customer Support.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.