DI SMS 365 (iSMS) | Operator Services | Potential delay in delivery of MO, MT and DR | TT#MNOC-64038

What to do

• Check whether you use Sinch International SMS 365. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 6m it lasted.

  Anything that failed between 2026-05-02 10:38 UTC and 2026-05-02 12:44 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 2

1. investigatingMay 2, 2026, 10:38 AM UTC

   Ticket Number :: MNOC-64038 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : 2026-05-02 09:54 GMT If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

   provider

2. resolvedMay 2, 2026, 12:44 PM UTC

   This issue has been resolved. Incident Start Date & Time (GMT) :2nd May 2026 09:54 GMT Incident End Date & Time (GMT) : 2nd May 2026 10:39 GMT

   provider

Corrections

None so far.

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