Service Degradation - Customer Dashboard

What to do

• Check whether you use Sinch Analytics in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 12h 19m it lasted.

  Anything that failed between 2026-08-26 22:47 UTC and 2026-08-27 11:05 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 5

1. investigatingAug 26, 2026, 10:47 PM UTC

   We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com. Impact: Analytics is currently degraded in the US region. Our engineering team is working to restore full functionality as soon as possible. For any inquiries, please contact support@sinch.com.

   provider

2. investigatingAug 27, 2026, 12:12 AM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingAug 27, 2026, 3:04 AM UTC

   We are continuing to investigate this issue.

   provider

4. investigatingAug 27, 2026, 7:05 AM UTC

   We are continuing to investigate this issue.

   provider

5. resolvedAug 27, 2026, 11:05 AM UTC

   This incident has been resolved. Incident start time: 2026-08-26 20:32 UTC Incident end time: 2026-08-27 05:09 UTC

   provider

Corrections

None so far.

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