DI SMS 365 (iSMS) | Operator Services | Delay in delivery | MNOC-63780

What to do

• Check whether you use Sinch International SMS 365. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 24m it lasted.

  Anything that failed between 2026-04-07 02:25 UTC and 2026-04-07 02:49 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 2

1. investigatingApr 7, 2026, 2:25 AM UTC

   Ticket Number :: MNOC-63780 Services:: DI SMS 365 (iSMS) Description :: Our internal monitoring has alerted to an incident. Few of our customers connected to iSMS platform may observe potential delay in delivery of messages. Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Potential Delay in delivery DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted Incident Start Date & Time (GMT) : Tue 07th April 01:50 GMT 2026 If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.

   provider

2. resolvedApr 7, 2026, 2:49 AM UTC

   This issue has been resolved. We will monitor further.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.